Showkah.com – Customer Support Policy

At Showkah.com, we are committed to delivering a seamless shopping experience. Whether you need help tracking an order, understanding a product, or resolving an issue, our support team is here to assist you.

Support Channels

You can reach us through any of the following methods:

• Email: info@showkah.com

• Phone & WhatsApp: +971 58 252 5698

• Address: Industrial Area 17, Sharjah, United Arab Emirates

Support Hours

Our customer support team is available during the following hours:

• Monday to Saturday: 9:00 AM to 7:00 PM (Gulf Standard Time)

• Sundays & Public Holidays: Closed

WhatsApp messages received outside working hours will be responded to the next business day.

Support Topics We Cover

We’re here to help with:

• Order inquiries & tracking

• Product information & specifications

• Returns, exchanges & refunds

• Payment and billing issues

• Account-related questions

• Delivery and shipping status

• Technical or website issues

Response Times

We strive to respond to all inquiries within:

• Email: 24 hours

• WhatsApp: Within a few business hours

• Phone Calls: Immediate response during working hours